- Ensure your name and billing address match those held by your bank account or electoral roll.
- Retry - ensuring delivery of goods to your billing address.
What happens if I forget the payment date?
To help you pay on time, we’ll alert you by email two days before a payment is due. You can also log in and view your orders at any time on the Klarna site.
Does using Klarna effect my credit score?
Klarna carry out a soft search against your credit file to determine eligibility which does not effect your credit score.
What information do I need to provide when I buy?
To make a purchase with Klarna you need to provide your mobile phone number and your e-mail address. All information will be sent to your email address, so it is important you provide the right contact details. We recommend that if you are new to Klarna and you haven’t used the Pay later option before, you should have your first order delivered to your billing address (where your bank account is registered). This maximizes the chances of your purchase being accepted.