Frequently Asked Questions
Check most frequently asked questions here, if you still need help then please contact us at email@example.com
You can track your parcel via our site in your account, footer menu or About section in the header menu. You should have received a Royal Mail tracking number once your order was dispatched. On the day of your delivery you should receive delivery confirmation where you can add leave safe instructions if needed.
Please note during busy periods delivery times may vary with Royal Mail.
At the bottom of product and collection pages you will be able to change to your currency on the drop down menu.
We dispatch orders fairly quickly so if you have made a mistake and wish to cancel/amend your order then you will need to contact us at firstname.lastname@example.org with your order number. This will need to be done as soon as possible to prevent your order being dispatched, if this happens then you will need to follow our returns procedure once products have been recieved.
You can find our size guides next to each product or in the footer menu.
Your country's minimum value (the minimum value of the goods below which no duties and taxes are being collected by the Customs) determines if local customs will assess duty or tax on your shipment.
Duties and VAT are calculated as a percentage of the customs value of the goods (item + insurance + shipping).
For example - Orders under £150 to Ireland will not incur customs duties but will incur 23% VAT upon entering the country. Over £150 are subjected to customs & VAT charges.
Use this online Duty Calculator to assess if any fees apply.
Any duties and taxes on your international shipment will be billed directly to you by the global carrier.
Your Superior order number can be found on email confirmations or within your account if you have one created. If you have recieved your order you can also find this on your invoice.
Gift Cards will be issued with a 16 digit code when purchased. You will recieve this via email and can be redeemed at checkout when purchasing items. As our gift cards do not have an expiry date you can re-use until the value is used up.
Yes. If you go to the bottom of the page above the social media links you will see a currency selector. This will automatically display our prices in your selected currency once selected.
Find our Returns Center in the About Us tab or in the footer on the website to start the returns procedure. You will also need to download and print a returns form HERE.
You can find our returns address stated at the bottom of this form. Please fill out returns form accurately to avoid any issues and put in parcel along with returned item(s). We advise to send your returns tracked as we will not be held responsible for lost parcels.
You can exchange your item within 14 days by following our returns procedure